Shipping and Exchange Policy
Thank you for shopping with Sindu Boutique. Below are our policies regarding shipping, delivery, and exchanges to ensure a smooth and satisfying shopping experience.
Shipping Policy
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout. Free shipping is available for orders over ₹2,000 within India.
Delivery Time
Delivery times vary depending on your location:
- Within Tamil Nadu: 3-7 business days.
- Outside Tamil Nadu: 10-15 business days.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment's progress.
Exchange Policy
Eligibility for Exchange
We accept exchanges for items that are:
- In their original condition, unworn, unwashed, and with tags attached.
- Reported for exchange within 7 days of delivery.
Exchange Process
To initiate an exchange, please contact our customer service at shopwithsindu@gmail.com or call us at +91 7358637204. Provide your order number and the reason for the exchange.
Once approved, ship the item back to us at the following address:
Flat no.3&4, Block 4B, PTN Pace Adarsa Apartments,
168 Velachery Main Road,
Selaiyur, Tamilnadu, 600073
Non-Exchangeable Items
The following items are not eligible for exchange:
- Customized or personalized items.
- Items marked as "final sale."
- Damaged or used items.
Exchange Shipping Costs
Customers are responsible for shipping costs for exchanges. In the event of a defect or incorrect item, Sindu Boutique will cover the return shipping costs.
Contact Us
For any questions about our shipping or exchange policies, please contact us:
Email: shopwithsindu@gmail.com
Phone: +91 7358637204