Cancellation and Refund Policy
At Sindu Boutique, we are committed to providing a seamless shopping experience. This policy outlines the terms for cancellations and refunds for purchases made on our website.
Cancellation Policy
Order Cancellation
You can cancel your order before it is shipped. Once the order is dispatched, cancellations will not be entertained. To cancel your order, contact our customer service team at:
Email: shopwithsindu@gmail.com
Phone: +91 7358637204
Please provide your order number and the reason for cancellation. Once your cancellation request is approved, a confirmation will be sent to your registered email address.
Cancellation Charges
A cancellation fee of 5% of the total order value may be charged to cover payment gateway and processing fees.
Refund Policy
Eligibility for Refund
Refunds will be processed in the following scenarios:
- If the product is damaged or defective upon delivery.
- If the wrong product is delivered.
- If the order is canceled before shipping.
Refund Process
To request a refund, please email us at shopwithsindu@gmail.com or call us at +91 7358637204 with your order details and reason for the refund.
After approval, refunds will be processed to your original payment method within 7-10 business days.
Non-Refundable Cases
Refunds will not be issued for:
- Products that are used or damaged after delivery.
- Products returned without original packaging or tags.
- Items marked as "final sale."
Shipping Costs
Shipping costs are non-refundable unless the product delivered is defective or incorrect.
Contact Us
If you have any questions or concerns regarding cancellations or refunds, please contact us:
Email: shopwithsindu@gmail.com
Phone: +91 7358637204
Address:
Flat no.3&4, Block 4B, PTN Pace Adarsa Apartments,
168 Velachery Main Road,
Selaiyur, Tamilnadu, 600073